LayUp Terms and Conditions

Effective date: 13 August 2026 Last updated: 13 August 2026 Operator: LayUp, a business based in London, United Kingdom. You can contact us at james@layupsport.com.

Plain-English summary

This box is a plain-English summary of the formal terms below. The formal terms are the legally binding part. If anything in this summary contradicts the formal terms, the formal terms apply.

What we are. LayUp helps you find and book sports facilities in London — padel, tennis, football, swimming and squash — across multiple venues, in one place.
What we are not. We don't own or run any of them. The court, pitch or pool itself, and your experience there, is provided by the venue, not by us.
What's live today. Every venue on LayUp currently works by handoff: we show you what's available and send you to the venue's own booking page to book and pay there. We don't take any payment from you and we don't charge a booking fee today. The clauses below about paying through LayUp (clauses 5 and 6) and about LayUp booking on your behalf (clause 4.3) describe features we intend to launch later — they don't apply to anything you can do on LayUp right now.
Our role. We act on your behalf, as your agent, to find and book facilities for you with venues. The contract for the facility is between you and the venue. Our contract with you covers our booking service.
What you pay for (when we launch payments). If you book and pay through LayUp, you'll pay the venue price (which we pass to the venue) plus a LayUp booking fee (which we keep for running the service). We'd collect the whole amount on the venue's behalf as your agent. Today, you pay the venue directly and we charge you nothing.
How the booking happens. Today, we hand you off to the venue's own booking page to complete the booking yourself. In future, for some venues, we may make the booking for you using credentials you have given us or an account we've created for you with your authorisation. Either way, you'll know which is happening before you confirm.
Cancellations and refunds. Your booking is governed by the venue's cancellation policy, not ours. Because you currently book and pay on the venue's own site, cancellations and refunds are handled by the venue directly. If we start taking payment, we'll facilitate that policy: where the venue refunds, we'll process it, and our booking fee would be non-refundable once we've successfully made your booking, except where the venue cancels, where we make a mistake, or where the law requires us to refund.
What we're liable for. We're responsible for making your booking accurately and processing your payment correctly. We're not responsible for the facility itself, the venue's premises, the venue's staff, or anything that happens there.
Your data. We handle your personal data in line with our Privacy Policy.
Disputes. These terms are governed by English law. Disputes are resolved in the courts of England and Wales. If you live elsewhere in the UK you may bring proceedings in your local courts.

1. About these terms

1.1 These terms and conditions ("Terms") apply when you use the LayUp service (the "Service") provided by LayUp ("LayUp", "we", "us", "our"). By using the Service, you agree to be bound by these Terms.

1.2 The Service is accessed via the websites layupsport.com and app.layupsport.com, and any related applications or interfaces we make available.

1.3 If you do not agree to these Terms, you must not use the Service.

1.4 We may update these Terms from time to time. The effective date at the top of these Terms shows when they were last changed. If we make material changes, we will give you reasonable notice (for example, by email to the address you have given us, or by a prominent notice on the Service). Continued use of the Service after such notice constitutes acceptance of the updated Terms.

1.5 These Terms are accompanied by our Privacy Policy and Cookie Policy, each of which forms part of your agreement with us.

2. Eligibility and account

2.1 You may use the Service only if:

(a) you are aged 18 or over; (b) you have the legal capacity to enter into a binding contract; and (c) you are using the Service for personal, non-commercial purposes (for any commercial use, please contact us).

2.2 You may be required to provide certain information (including but not limited to your name, email address, phone number, date of birth, address, and emergency-contact details) in order to use parts of the Service. You agree that:

(a) the information you provide is true, accurate, current and complete; and (b) you will keep this information up to date.

2.3 Where you provide information about another person (such as an emergency-contact name and phone number), you confirm that you have that person's permission to share their details with us for the purpose of providing the Service.

2.4 You are responsible for maintaining the confidentiality of any login credentials you use to access the Service, and for any activity that takes place under your account. You agree to notify us immediately of any unauthorised access to or use of your account.

3. What the Service is — and what it is not

3.1 The Service enables you to:

(a) discover availability at sports facilities — courts, pitches, pools and other bookable facilities — across multiple venues and booking platforms; and (b) make a booking with a venue through LayUp.

3.2 LayUp acts as your agent. When you make a booking through the Service, you appoint LayUp to act on your behalf to:

(a) communicate the booking instruction to the venue, or to the third-party booking platform through which the venue lists; and (b) collect the total amount payable for the booking and remit the venue's portion to the venue or platform.

3.3 The legal contract for the use of the facility — whether a court, a pitch, a lane or anything else you book (the "Venue Booking") — is between you and the venue, not between you and LayUp. This holds however the booking is made. The Venue Booking is governed by the venue's own terms, including its cancellation, refund and facility-use policies. LayUp's separate contract with you (these Terms) is limited to the booking service we provide.

3.4 LayUp does not:

(a) own, operate, lease, manage or otherwise control any court, pitch, pool, venue or other facility; (b) provide the underlying sports facility, equipment or any associated services; (c) employ, engage or supervise venue staff; (d) warrant or guarantee the condition, suitability, cleanliness, accessibility or any other characteristic of any court, pitch, pool, venue or other facility; or (e) accept liability for any matter relating to the facility, the venue or your experience there beyond what is set out in clause 9.

3.5 The information shown on the Service (including availability, pricing, facility details and venue information) is sourced from venues and from third-party booking platforms. While we take reasonable steps to ensure accuracy, that information is provided on an "as available" basis and we do not warrant that it is complete, current or error-free.

4. How we make your booking — handoff and assisted bookings

4.1 The Service supports two methods for completing a booking. The method that applies to any given booking is signposted on the booking surface itself: a CTA labelled "Book on [Provider]" indicates a handoff booking (clause 4.2); a CTA labelled "Book now £X" indicates an assisted booking made by LayUp on your behalf (clause 4.3).

4.1A Which method is currently in use. At present, every venue on the Service uses the handoff method at clause 4.2. Assisted booking under clause 4.3 is not enabled for any venue, no Booking Fee is charged, and LayUp collects no payment from you. Accordingly, clauses 4.3, 5, 6.2 and 6.3 have no present application; they are set out so that the terms on which those features would operate are available to you in advance, and they will take effect for a booking only where the Service signposts that method at the point of booking. Clause 6.1 does apply today: your booking is governed by the venue's own cancellation and refund policy however it was made. We will not enable assisted booking for you without the explicit authorisation described at clause 4.4.

4.2 Handoff booking. For some venues, we will redirect you to the venue's own booking page (or its third-party booking platform's page) to complete the booking yourself. Where this happens, your contract for the booking forms directly with the venue under its own terms; LayUp's role is limited to surfacing availability and facilitating the handoff. Payment for a handoff booking is made by you directly to the venue (or its booking platform) at the time you complete the booking on the venue's page — LayUp does not collect any amount from you for handoff bookings, and clauses 5 and 6 of these Terms do not apply to such bookings.

4.3 Assisted booking (not currently enabled — see clause 4.1A). Where offered, LayUp will book the court for you, acting as your agent. To make an assisted booking we may, with your authorisation:

(a) use credentials that you have given us (such as a username and password for the venue's booking platform), which we store encrypted and use only for booking on your behalf or in accordance with your instructions; (b) create a booking account with the venue or its booking platform on your behalf, using information you have provided to us; or (c) communicate the booking instruction to the venue or its booking platform using a direct integration or programmatic interface.

4.4 We will tell you which method applies before you confirm a booking, and where assisted booking is used we will obtain your explicit authorisation for the actions described in clause 4.3. You may withdraw your authorisation at any time, in which case we will stop initiating assisted bookings on your behalf and (where applicable) delete the credentials we hold for you. Existing confirmed bookings are unaffected by withdrawal of authorisation.

4.5 Assisted bookings only. For a handoff booking, your confirmation comes from the venue or its booking platform, not from us — LayUp does not confirm handoff bookings, and this clause does not apply to them. For an assisted booking, a booking is confirmed only once you receive a confirmation from us by email (or, where applicable, in-app). Until you receive that confirmation no contract exists between you and the venue, and we may decline or fail to process the booking for any reason (including unavailability discovered after you submit your booking, payment failure or technical error). Where we fail to confirm a booking after taking your payment, we will refund the total booking amount to your original payment method within 14 days, in accordance with regulation 34 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

5. Pricing, payment and the LayUp booking fee

This clause applies only to assisted bookings where LayUp collects payment. As set out at clause 4.1A, that is not currently the case for any venue — today you pay the venue directly on its own site and LayUp charges you nothing.

5.1 The total booking amount comprises:

(a) the venue price set by the venue; and (b) the LayUp booking fee (the "Booking Fee"), payable to LayUp for use of the Service.

5.2 The venue price and the Booking Fee are shown to you separately before you confirm and pay. By proceeding with the booking, you agree to pay the total amount shown.

5.3 Payment is processed through our payment provider, Stripe. By providing payment details, you authorise us to charge the total booking amount to your chosen payment method.

5.4 Capacity for payment. LayUp collects the total booking amount as agent for the venue. We remit the venue price to the venue (directly or via the relevant third-party booking platform) and retain the Booking Fee as consideration for the Service. We are not a payment service provider and do not provide payment services within the meaning of the Payment Services Regulations 2017; collection of payment is incidental to and limited by our role as your agent and the venue's agent for that booking.

5.5 All prices are shown in pounds sterling (GBP) and, where VAT applies, are shown inclusive of VAT.

6. Cancellations and refunds

Where you booked and paid on the venue's own site (which today is every booking — see clause 4.1A), cancellations and refunds are a matter between you and the venue under its policy, and LayUp holds no funds to refund. The provisions below govern cancellations and refunds for bookings where LayUp has collected payment.

6.1 Your booking is subject to the venue's cancellation and refund policy. When you make a booking, you are bound by that policy. Where the venue makes its cancellation policy available to us, we will surface it to you before you confirm and pay.

6.1A Cancelling a handoff booking (the position today). Because every booking is currently completed on the venue's own site and LayUp holds none of your money, you cancel directly with the venue, under its policy, through whatever channel it provides. Any refund is paid by the venue to you — there is nothing for LayUp to refund, and we cannot cancel on your behalf. Clauses 6.2 and 6.3 below describe what would happen if you had booked and paid through LayUp; they do not apply to any booking you can make today.

6.2 If you wish to cancel a booking you should contact us, or in some cases the venue directly, through the channels indicated in your booking confirmation. Whether you receive a refund of the venue price depends on the venue's policy and the timing of your cancellation. Where you are entitled to a refund of the venue price under the venue's policy, we will process that refund to your original payment method within 14 days of being notified of the cancellation by the venue.

6.3 The Booking Fee. The Booking Fee is non-refundable where the booking was successfully made, save that we will refund the Booking Fee in full in any of the following circumstances:

(a) the venue cancels the booking for any reason other than your non-payment or other breach; (b) we fail to deliver the booking (for example, because of a technical fault on LayUp's part or on the part of the venue's booking platform that we could not reasonably avoid); (c) the venue's cancellation policy was not made available to you before you confirmed the booking and would have led you not to book; or (d) we are otherwise required to refund the Booking Fee under applicable law.

6.4 14-day cooling-off period. Bookings made through the Service are for leisure services to be performed on a specific date or within a specific period. Such bookings fall within the exception at regulation 28(1)(h) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, with the result that the statutory 14-day right to cancel a distance contract does not apply to your booking once it has been confirmed.

6.5 Statutory rights preserved. Nothing in this clause 6 limits any right you have under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable consumer protection legislation.

6.6 Where the venue is required by law to refund you (for example, because the venue cancels and is unable to provide a substitute), we will facilitate that refund.

7. Your use of the Service

7.1 You agree to use the Service only for its intended purpose and in accordance with these Terms and applicable law. In particular, you agree not to:

(a) use the Service to make fraudulent, abusive or vexatious bookings; (b) book courts that you do not intend to use, or make bulk bookings for resale; (c) use automated means (including bots, scrapers or crawlers) to access the Service; (d) interfere with, disrupt or damage the Service, its security or its underlying infrastructure; (e) impersonate any person or misrepresent your identity; or (f) use the Service to harass, threaten or harm any other person, including venue staff or other users.

7.2 We may suspend or terminate your access to the Service, with or without notice, if we reasonably believe you have breached these Terms.

8. Intellectual property

8.1 The Service — including all content, design, logos, text, graphics, software and underlying technology (excluding user-provided content and any third-party material) — is owned by LayUp or its licensors and is protected by intellectual property laws.

8.2 We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your personal, non-commercial use, subject to these Terms.

8.3 You retain ownership of any content you provide to the Service. By providing content to us, you grant us a worldwide, royalty-free, non-exclusive licence to use that content as reasonably necessary to provide the Service to you (for example, to transmit your booking details to the venue).

9. Our liability

9.1 We provide the Service with reasonable care and skill, as required by section 49 of the Consumer Rights Act 2015. We are responsible for the Service we provide — meaning the booking service that LayUp performs.

9.2 We are not responsible for the underlying court or venue. Without limiting the generality of clause 3, we are not liable for:

(a) the availability, condition, cleanliness, safety or suitability of any court, pitch, pool, venue or other facility; (b) the conduct of venue staff or other users of the court; (c) any cancellation, change or non-availability of a court caused by the venue; (d) any loss, injury, damage or other harm you suffer at the venue or in connection with the underlying service provided by the venue; or (e) any dispute between you and a venue, save to the extent we are required to facilitate a refund or other remedy under clause 6.

9.3 Liability we do not exclude. We do not exclude or limit our liability for:

(a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under applicable law (including the non-excludable rights under the Consumer Rights Act 2015).

9.4 Liability cap. Subject to clause 9.3, our total liability to you in connection with the Service in any 12-month period is limited to the greater of:

(a) the total amount of Booking Fees you have paid LayUp in that period (excluding the venue price portion which we collect on the venue's behalf); or (b) £250.

9.5 Subject to clause 9.3, we are not liable to you for any indirect or consequential loss, or for any loss of profits, revenue, business, goodwill or anticipated savings.

10. Privacy and data

10.1 We collect and process personal data in accordance with our Privacy Policy, which forms part of these Terms.

10.2 You acknowledge that, in order to fulfil a booking, we will share certain of your personal data (such as your name, email, phone number, date of birth or address, depending on the venue's requirements) with the venue and/or the third-party booking platform through which the venue is reached. Where we make an assisted booking on your behalf under clause 4, we may, with your authorisation, use credentials you have given us or create a booking account on your behalf. The categories of data shared, and the legal basis for each, are set out in the Privacy Policy.

11. Suspension, termination and changes to the Service

11.1 We may modify, suspend or discontinue any part of the Service at any time, with or without notice. We will not be liable to you for any modification, suspension or discontinuation, save to the extent it affects a confirmed booking, in which case clause 6 applies.

11.2 You may stop using the Service at any time. You can delete your account yourself at any time under Settings in the Service (where you can also download a copy of your data), or by contacting us at james@layupsport.com. Termination of your use does not affect any rights or obligations that have already accrued, including any obligation to pay for or honour an existing booking.

12. Communications from us

12.1 By using the Service, you agree that we may contact you by email (and, where you have provided one, by phone or text) in relation to:

(a) bookings you have made; (b) slot alerts you have asked us to set up, where a matching court becomes available; (c) any matter required for the operation of the Service or these Terms; or (d) any legal or regulatory matter affecting your booking or use of the Service.

12.2 You may opt in or out of marketing communications separately, in line with our Privacy Policy. You can change your marketing preferences at any time in your account settings, or via the unsubscribe link in any marketing email.

12.3 Slot alerts are sent because you requested them, and are not marketing. You can stop them at any time using the one-click unsubscribe link in any alert email, or by deleting the alert in the Service. If you do not confirm a newly created alert, it stops automatically after five notifications.

13. Complaints and dispute resolution

13.1 If you have a complaint about the Service, please contact us at james@layupsport.com and we will respond as soon as reasonably possible.

13.2 If we are unable to resolve a complaint to your satisfaction, you may be entitled to refer the dispute to an Alternative Dispute Resolution (ADR) provider. LayUp is not currently a member of an ADR scheme. You may, in any event, refer a complaint to your local Trading Standards office or to Citizens Advice (www.citizensadvice.org.uk).

13.3 LayUp is a UK trader. The European Commission's Online Dispute Resolution platform closed in July 2025 and is no longer available as a route for complaints. If you live in the European Economic Area, you may still be able to raise a complaint through your national consumer authority or an ADR body in your own country.

14. General

14.1 Entire agreement. These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and us in relation to the Service and supersede any prior agreement, representation or understanding.

14.2 Severability. If any provision of these Terms is held to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remainder of these Terms will continue in full force.

14.3 No waiver. Our failure to enforce any provision of these Terms does not amount to a waiver of that provision.

14.4 Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer ours, including to a successor entity following a corporate reorganisation, sale or financing.

14.5 Third-party rights. A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these Terms.

14.6 Governing law and jurisdiction. These Terms are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, except that, where you are a consumer resident in another part of the United Kingdom, you may bring proceedings in your local courts.

15. How to contact us

You can contact us at:

Email: james@layupsport.com
Privacy queries: james@layupsport.com

End of document. Version 2.3 — last updated 2026-08-13.